Office Manager - State Farm Agent Team Member Birmingham, AL

Office Manager - State Farm Agent Team Member

Full Time • Birmingham, AL
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Parental leave
ROLE DESCRIPTION:
As Office Manager with The Strong Agency - State Farm Insurance, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. The Strong Agency - State Farm Insurance is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.  Responsible for conducting and/or overseeing all training in the agency.
QUALIFICATIONS:
  • Excellent communication skills - written, verbal, and listening
    Highly organized and detail-oriented
  • Experience in customer service required
  • Experience in managing State Farm Insurance customer service required
  • Experience in State Farm Insurance sales required
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Experience in Windows computer applications
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment
  • Property and Casualty License required
  • Life and Health License required
BENEFITS:
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • Health benefits - Supplemental Health Insurance
  • Growth potential/opportunities for advancement within my agency
Compensation: $40,000.00 - $80,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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